Responding to Inquiries
To receive, review, and respond to requests for information, availability, planning, or commercial proposals.
Privacy
Privacy Notice
This notice explains how Blue Lion Ops handles personal information submitted through this website and through direct business inquiry channels.
Last updated: July 2026
Who Controls Your Information
For website inquiries and preliminary service discussions, Blue Lion Ops acts as the controller responsible for deciding how and why personal information is processed.
- Controller
- Blue Lion Ops
- Location
- São Paulo, Brazil
- Privacy contact
- concierge@bluelionops.com
Scope of This Notice
This notice applies to personal information received through the website, email, telephone, WhatsApp, and other direct inquiry channels in connection with executive transportation, journey management, risk advisory, protective intelligence, and local operational support in Brazil.
It covers initial inquiries, requests for planning resources (such as a briefing checklist), preliminary planning, proposal preparation, and related business communication.
A confirmed assignment may also be governed by contractual, operational, confidentiality, and privacy provisions appropriate to that engagement.
Information We May Process
The information processed depends on what the requester chooses to share and what is necessary to review the assignment.
Contact and Professional Information
- Name
- Company or organization
- Professional role
- Business email
- Telephone or WhatsApp number
Assignment and Travel Information
- Cities and dates
- Arrival and departure details
- Hotels, offices, venues, meetings, events, and site locations
- Passenger count
- Luggage and vehicle requirements
- Approximate itinerary and timing constraints
- Language, access, communication, visibility, or support requirements
Information About Other People
An executive assistant, travel manager, security provider, company representative, or other authorized requester may provide limited information about passengers, principals, delegates, or operational contacts.
Only information reasonably necessary for the inquiry or assignment should be provided.
Technical Information
- IP address and basic connection records
- Browser and device information
- Date and time of access
- Security, error, and server logs
- Cookie or analytics information, only where actually used
Do not use the website form to submit passport numbers, payment-card information, medical records, criminal-history information, or other highly sensitive documents.
How and Why Information Is Used
Delivering Requested Planning Resources
To send a requested planning checklist or similar mid-funnel resource to the work email provided, and to record the request for follow-up where appropriate.
Preliminary Assignment Planning
To understand the itinerary, passenger requirements, transportation needs, operating context, and appropriate service structure.
Communication and Coordination
To communicate with the requester, authorized client representatives, drivers, operational personnel, local contacts, and service providers involved in reviewing or delivering the requested assignment.
Security and Fraud Prevention
To protect the website, communications, personnel, clients, and business operations against unauthorized access, misuse, fraud, or security incidents.
Legal and Business Records
To maintain records required for contracts, accounting, legal compliance, dispute management, security, and legitimate business administration.
Legal Bases
Blue Lion Ops processes personal information under the Brazilian General Data Protection Law — Lei Geral de Proteção de Dados Pessoais, or LGPD — using the legal basis appropriate to each activity.
Preliminary Contractual Procedures
Information may be processed to take steps requested by the data subject before entering into a contract or confirming an assignment.
Legitimate Interests
Information may be processed for proportionate business communication, assignment review, service improvement, fraud prevention, security, and record management, subject to the rights and reasonable expectations of the individuals involved.
Legal or Regulatory Obligations
Certain information may be retained or processed when necessary to comply with applicable legal, accounting, regulatory, or reporting obligations.
Exercise of Rights
Information may be processed when necessary to establish, exercise, or defend legal rights.
Consent
Consent is used only where it is legally required or is the most appropriate basis.
When Information May Be Shared
Blue Lion Ops does not sell personal information.
Information may be shared only when reasonably necessary for the inquiry, assignment, security, legal compliance, or technical operation of the website.
- Authorized Blue Lion Ops personnel
- Drivers and operational support professionals
- Vehicle and local service providers
- Technology, hosting, email, communication, and form-processing providers
- Accountants, lawyers, insurers, auditors, and professional advisers
- Public authorities when disclosure is legally required
- Client representatives and international security partners involved in the assignment
Recipients should receive only the information necessary for their role.
Operational details, client identities, itineraries, and assignment information are not published without authorization.
Technology Providers and International Transfers
Some technology or communication providers may store or process information outside Brazil.
When personal data is transferred internationally, Blue Lion Ops seeks to use providers and contractual or legal mechanisms compatible with the LGPD and applicable regulations issued by the Brazilian Data Protection Authority.
Hostinger
Purpose: Website hosting and delivery
Processing location: Hostinger hosting infrastructure
Provider privacy information →
Resend
Purpose: Delivery of contact-form and resource-download notifications, confirmation emails, and requested PDF attachments
Processing location: United States
Provider privacy information →
Cloudflare Turnstile
Purpose: Bot protection and abuse prevention on the contact form and resource-download form
Processing location: Global network operated by Cloudflare
Provider privacy information →
Google Analytics 4
Purpose: Region-aware website measurement; analytics storage is disabled in restricted regions, while advertising and personalization features are disabled globally
Processing location: United States and Google global infrastructure
Provider privacy information →
Plausible Analytics
Purpose: Privacy-oriented website measurement, if configured for this website
Processing location: European Union (Plausible hosting)
Provider privacy information →
Cookies and Website Technologies
The website may use essential technical storage required for security, form operation, and ordinary website functionality.
The short website notice is informational. Closing it does not grant or withdraw consent and does not change the processing described in this Privacy Notice.
Google Analytics 4 is configured for region-aware measurement. Analytics storage is disabled for visitors in the European Economic Area, the United Kingdom, and Switzerland, where only limited cookieless technical measurements may be transmitted. Elsewhere, analytics storage may be used to understand website performance and inquiry conversion under the applicable legal basis. Advertising, personalization, and Google signals are disabled globally. Plausible may also be used for privacy-oriented measurement if it is configured for this website.
Blue Lion Ops does not use advertising or behavioral-profiling cookies on this website. Technologies and providers may change as the service evolves, but the current purposes and providers will be reflected in this notice. A material change that legally requires consent will not be treated as authorized merely because a visitor saw or closed the informational notice.
How Long Information Is Kept
Information is retained only for as long as reasonably necessary for the purpose for which it was collected.
Retention depends on factors such as whether the inquiry becomes an assignment, whether communication remains active, applicable contractual or accounting requirements, legal limitation periods, security needs, and the need to establish or defend legal rights.
When information is no longer required, it may be securely deleted, anonymized, or removed from active business use.
Information Security
Blue Lion Ops applies reasonable technical, administrative, and organizational measures intended to protect personal and operational information against unauthorized access, alteration, disclosure, loss, or misuse.
Access should be limited to people and providers who require the information for an authorized purpose.
No method of electronic transmission or storage is completely secure, and this notice does not create an absolute security guarantee.
Your Rights Under the LGPD
Subject to the conditions and limitations established by applicable law, individuals may request:
- Confirmation that personal data is being processed
- Access to personal data
- Correction of incomplete, inaccurate, or outdated information
- Anonymization, blocking, or deletion of unnecessary, excessive, or unlawfully processed data
- Information about entities with which data has been shared
- Portability, where legally applicable and technically available
- Deletion of information processed on the basis of consent, where applicable
- Information about the consequences of refusing consent, when consent is requested
- Withdrawal of consent, where consent is the applicable legal basis
- Review of decisions based solely on automated processing, where applicable
- Submission of a petition to the Brazilian Data Protection Authority
To make a privacy request, contact concierge@bluelionops.com and describe the request clearly.
Blue Lion Ops may need to verify the requester's identity before disclosing or changing personal information.
Some requests may be limited by legal, contractual, security, confidentiality, or recordkeeping obligations.
Automated Decision-Making
Blue Lion Ops does not use the website form to make decisions based solely on automated processing that produce legal or similarly significant effects.
Children and Adolescents
This website and its services are directed to business and professional users and are not intended for children.
Personal information about a minor should not be submitted through the website form unless it is strictly necessary for an authorized assignment and an appropriate direct channel has been established.
Security Incidents
If a personal-data security incident occurs, Blue Lion Ops will assess the circumstances and take the measures required by applicable law.
Where an incident may create relevant risk or harm, notifications will be handled in accordance with applicable LGPD and ANPD requirements.
Privacy Contact
For questions, requests, complaints, or communications concerning personal information, contact:
- Location
- São Paulo, Brazil
If Blue Lion Ops formally appoints a Data Protection Officer, this section must be updated to display the officer's identity and contact information as required by applicable regulation.
Updates to This Notice
This notice may be updated to reflect changes in the website, services, providers, internal practices, or applicable law.
The current version and its update date will remain available on this page.